Window shutters and blinds FAQs
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Questions & Answers
GENERAL
Shutters are fixed, bespoke wooden structures that offer elegance, insulation, security, and soundproofing. Blinds are more affordable and come in a wide range of styles like roller, vertical, Venetian, pleated, and motorised options.
Absolutely. We work with homeowners, designers, architects, schools, NHS facilities, and even celebrities. Our commercial clients receive tailored, professional service suited to larger-scale and more complex needs.
Yes, we offer free home consultations where our expert surveyors bring the showroom to your door, showing you samples and helping you choose the perfect style.
PRODUCTS & CUSTOMISATION
Yes. Our made-to-measure service is ideal for bay, arched, angled, and even oversized windows and doors.
Yes! We use Somfy smart motors with voice control options like Alexa and Google Home. Solar-powered options are available too.
Yes. All blinds are fitted with legal child-safety mechanisms and can be made cordless. Child safety is taken very seriously.
Choose from slat sizes (63mm, 76mm, 89mm), finishes, colours, control styles, and configurations like full height, tier-on-tier, café style, tracked, or shaped shutters.
We recommend 100% waterproof shutters with marine-grade stainless steel hinges, or waterproof rollers/vertical blinds.
Yes. Our design and survey team will find a perfect match for any opening.
PRICING & PAYMENT
Yes. For example, our premium hardwood shutters are £330 per m² including VAT, installation, and a 15-year warranty.
We don’t offer in-house finance, but we can advise on trusted low-interest personal loans if needed. We believe in protecting our customers from hidden fees.
No. We are fully transparent. VAT, installation, and aftercare are all included in our pricing.
Yes. Use our online Price Calculator for an instant estimate.
Yes. We regularly run offers which you can find on our social media platforms. Multi-room packages are also available at the discretion of your surveyor.
We take a 70% upfront deposit and the remaining balance is due on the day of Installation.
An estimated lead time can range anywhere between 10—12 weeks delivery to us - we then schedule you for your fitting date on receipt and full inspection of your new shutters.
PROCESS & INSTALLATION
Yes, our expert team handles everything, including disposal of packaging (but not existing blinds/curtains).
Blinds: approx. 5–6 weeks
Shutters: approx. 10–12 weeks
Yes. We can schedule your installation for a time that suits you.
We replace any item that doesn’t meet our strict quality or fit standards. No questions asked.
Once a final survey is signed and the order goes into production, changes cannot be made. That’s why we carefully review everything with you first.
PRODUCT PERFORMANCE
Standard shutters allow some light through. For total blackout, we recommend integrated blackout blinds (Shutter Shades), perfect for shift workers or children’s bedrooms.
Yes. Our shutters and blackout/solar blinds offer excellent thermal insulation.
We avoid MDF, faux wood, or plastic due to warping, discolouration, and poor durability. We only use top-quality hardwood for long-lasting performance.
AFTERCARE & SUPPORT
We offer full support, including a care kit, operation guidance, and long-term aftercare. We’re always available if you need us.
Yes. Every project is photographed and followed by customer feedback forms. We are proud to maintain 100% 5-star Google reviews.
STYLE & DESIGN
Absolutely. Our surveyors have an eye for interior design. We also offer access to professional interior designers and curtain seamstresses if requested.
Of course! We provide impartial advice to ensure harmony and individuality across your home.
We’ll guide you to options that complement your home’s architecture and style.
COMPANY & VALUES
BUSINESS BACKGROUND
I’m Roddy McCrae, founder of Fab Shutters & Blinds. My background is in interior design and home improvement, which naturally led me to develop a passion for quality window furnishings. Before launching Fab, I worked as a design consultant, helping clients transform their spaces — that’s where I learned how much of an impact the right shutters and blinds can make.
It started with a simple observation — most homeowners were choosing between overpriced products or poor quality. I saw a gap in the market for high-quality, bespoke shutters and blinds at fair prices, backed by genuine customer care. That’s how Fab was born — out of a desire to bring style, function, and value to every home.
We started Fab Shutters & Blinds in 2018. Initially, it was just me and a van, doing everything from quoting to installing. Word of mouth spread quickly thanks to happy customers, and we gradually grew into the award-winning team we are today.
Winning the Business of the Year 2025 was a massive moment — a proud recognition of everything we’ve built. But earlier on, a major turning point was bringing on our first full-time surveyor and expanding into new areas of Essex. That really allowed us to scale without compromising quality.
Today, I’m still very hands-on. I lead the vision, oversee operations, and support our team in keeping our standards sky-high. Whether it’s a design detail or a customer query, I like to stay involved.
Vision & Strategy
To be the go-to name for bespoke shutters and blinds in the South East — not just for quality products, but for unrivalled service. We're also laying the groundwork for a training programme to raise the next generation of skilled fitters and consultants.
We’re design-led, detail-obsessed, and customer-first. We combine premium materials with a truly personal service — our team visits you, understands your space, and delivers a flawless finish every time.
We’ve gone from a one-man operation to a tightly knit team covering all of Essex and Kent. We’ve also expanded our product line and added smarter systems, but the heart of the business — quality and care — hasn’t changed.
Smart blinds are gaining traction — motorised systems controlled via phone or voice assistants are becoming more mainstream. Also, we’re seeing demand grow for sustainable materials and minimalist styles.
Yes, we’re looking at extending our reach further into Kent and possibly London suburbs. Product-wise, we’re trialling solar-powered smart blinds and expanding our eco-friendly range.
GROWTH & INNOVATION
We're investing in automation — both for manufacturing efficiencies and customer options like remote-controlled blinds. Our internal systems are also evolving to streamline scheduling and communication.
It's all about team training and the right processes. We never rush a job. Instead, we grow sustainably, adding capacity only when we can guarantee the same high standards.
Absolutely. We now offer motorised and app-controlled blinds — great for hard-to-reach windows or modern home integrations. It's a growing part of our service.
We prioritise responsibly sourced woods and recycled components where possible. We're also reducing packaging waste and exploring suppliers with stronger green credentials.
We listen — to customers, to our team, and to what's happening in design. Staying ahead means being proactive: offering better advice, sharper aesthetics, and service that always exceeds expectations.
Leadership & Culture
Craftsmanship, honesty, reliability, and respect. We treat every home as if it were our own, and every customer as if they were family.
Character is key. We can train skills, but we look for people with integrity, attention to detail, and a positive attitude. People who genuinely care about the end result.
Through hands-on training, strict quality checks, and team communication. Every job is reviewed, and we never walk away unless the customer is 100% happy.
Letting go of control! Delegating was tough at first, but building a team I trust has been essential. It’s all about hiring right and setting clear standards.
We follow up after every install, encourage online reviews, and hold regular team catch-ups. Good or bad, feedback shapes how we improve.
Customer Experience & Insights
It’s personalised from start to finish. Our surveyors offer expert advice, our fitters are clean and careful, and we always follow up. It’s a 5-star experience every step of the way.
We offer guidance on care and maintenance, plus aftercare support if any issues arise. Our team is always on hand — customers know they’re not left in the dark once the job’s done.
That they’re one-size-fits-all or only about looks. In reality, they’re highly customisable and play a huge role in light control, privacy, and insulation.
People do a lot more research online now. They come to us informed, but often overwhelmed — that’s where our home visits really help clarify the best option.
That investing in quality shutters or blinds pays off long-term. Not just in durability, but in comfort, energy efficiency, and resale value.
Client Feedback & Testimonials
Customers often mention how smooth the process was, how helpful and tidy our team were, and how much the final product transformed their space.
One that always sticks with me was a customer who said, “I walk into my living room now and feel like I’m in a show home. I can’t stop smiling.” That’s what it’s all about.
When they say they’d recommend us to family and friends — that kind of trust is the ultimate compliment.
Example Scenarios & Use Cases
It starts with a home visit where we measure, discuss styles, and give a quote. After confirming, your shutters or blinds are made to order, shipped in, and fitted by our expert team — usually within 6–10 weeks. We handle everything, leaving no mess behind.
Yes. Homeowners often focus on aesthetics and comfort, while commercial clients prioritise function, durability, and compliance with regulations. We tailor our service to suit both.
Sure — bay windows are a speciality. We recently fitted tier-on-tier shutters in a Victorian semi, enhancing privacy while keeping light. On the tech side, we installed motorised blinds in a new-build with skylights, synced to the client’s smart home system.
Customer Personas
We mostly serve homeowners, especially those renovating or moving in. But we also work with interior designers, landlords, and small businesses looking to upgrade their premises.
Initial Enquiries & Quotes
Just get in touch! Whether you’re early in your decision-making or ready to go, a quick call or message is the best first step. We’ll chat through your needs, answer any questions, and book a free home consultation to get things moving.
Yes, absolutely. Our consultations are completely free. One of our experienced surveyors will visit you at home, measure up, show you samples, and help you find the perfect solution for your windows — no pressure, no obligation.
You can request a quote however suits you best — online via our contact page, by phone on 01702 244698 or 07879 553011, or by emailing us at hello@fabshuttersandblinds.co.uk. You can also try our handy Price Calculator for a quick ballpark figure before booking a visit.
We need the rough dimensions of your windows, the style or product you're interested in, and your location. For the most accurate quote, a home visit is always best so we can measure properly and advise on any details.
We usually send your personalised quote within 24–48 hours after the home visit. If you're seeing multiple styles or options, we’ll always make sure it's clearly broken down so you can compare.
Measuring & Product Choices
We take care of all the measuring. Our trained surveyors make sure every millimetre is right — that way, your shutters or blinds will fit perfectly.
Nope, it’s completely free. There’s no charge and no obligation — just expert advice and clear pricing.
Absolutely — everything is made to measure and tailored to your taste. You choose the style, colour, finish, louvre size, tilt option, and more. It’s all about what suits your space best.
Yes, we bring samples during your consultation so you can see them in your own lighting and setting. That way, you get a feel for the material and how it complements your décor.
We specialise in tricky windows! Bay windows, arches, triangles — you name it. Our bespoke service means we custom design your shutters or blinds to fit even the most unique spaces.
Placing an Order
Once you’re happy with the quote, we’ll go over everything one more time to confirm details. A deposit is taken to begin production, and we’ll keep you updated throughout the process.
An estimated lead time can range anywhere between 10—12 weeks delivery to us - we then schedule you for your fitting date on receipt and full inspection of your new shutters.
Yes, we take a 70% upfront deposit and the remaining balance is due on the day of Installation.
We accept bank transfer, debit/credit card, and we’re currently looking into flexible payment options like Klarna or finance — just ask at the time of order.
Yes — you’ll receive a full order confirmation and receipt, along with details about your estimated lead time and next steps.
Production, Delivery & Installation
Yes, communication is key for us. You’ll receive regular updates throughout — from confirmation, to shipping, to scheduling your fitting.
We use our own experienced in-house team. They're skilled, tidy, and fully briefed before every job. It’s all about consistent, high-quality work.
We’ll usually give at least a week’s notice and work around your availability as best we can. If anything changes, we’ll keep you posted.
We just ask that the window areas are clear and accessible. If you have pets or valuables nearby, it’s best to move them out of the way. Otherwise, we handle the rest.
We always aim for smooth installs, but if something unexpected comes up — weather, delivery delay, etc. — we’ll be upfront and work with you to find the quickest solution.
Aftercare, Rescheduling & Cancellations
Yes — we give advice on care and maintenance, and we’re always here if you need support later on. If there’s ever an issue, we’ll make it right.
If you need to cancel or amend your order, please let us know as early as possible. Once production has started, changes may be limited, but we’ll do everything we can to help.
Of course. Life happens! Just give us a call or email as soon as possible and we’ll arrange a new date that works for you.
A regular light dusting with a soft cloth or duster is usually all you need. For deeper cleans, a slightly damp microfibre cloth works well — just be careful not to soak the material.
We recommend avoiding harsh chemicals. Mild soap and water are usually fine, but always test a small area first. For wooden shutters, avoid anything too wet — stick to dry or just-damp cloths.
Yes — real wood should be kept dry to avoid swelling or damage, while faux wood and vinyl options are more forgiving and can be cleaned with a damp cloth more confidently.
Once every 2–4 weeks for a quick dust, and a deeper clean every few months depending on the room — kitchens may need more frequent attention due to grease buildup.
We don’t offer in-house cleaning, but we’re happy to recommend local professionals if you prefer to outsource deep cleaning — especially for fabric blinds.
Maintenance and Repairs
Just keep them clean and operate them gently. For shutters, check that tilt rods and hinges are secure. For blinds, ensure cords or chains aren’t tangled and are functioning smoothly.
In most cases, no. But if you notice squeaking or stiffness in hinges or tracks, a tiny drop of silicone spray can help — just ask us if you’re unsure.
Contact us right away. We may be able to repair it on-site, or in some cases, order a replacement part. Don’t try to force it back in place — it can cause more damage.
Yes, many components can be individually replaced depending on the style and material. We’ll always try to repair before recommending a full replacement.
Yes. We provide repairs for slats, rods, hinges, cords, motors, and more. Our team will inspect the issue, advise on the best solution, and complete the repair quickly and cleanly. Get in touch to discuss your repair needs.
Costs vary depending on the issue, but minor fixes usually start from £45–£75 plus any parts. We’ll always provide a clear quote before going ahead. Contact us for a quote.
Wear, Tear, and Longevity
With the right care, our shutters typically last 10–20 years, and quality blinds around 7–10 years. Many of our customers find they last even longer.
For shutters: minor paint wear, loose tilt rods, or hinges that need tightening. For blinds: cord wear, slight fading, or slats getting out of alignment. All are usually simple to fix.
Minimal, especially with our UV-resistant finishes. Over many years, a little natural fading can occur — more so in rooms with constant direct sunlight.
Choose materials suitable for humid areas — faux wood or waterproof composites are ideal for bathrooms and kitchens. Always ventilate rooms well to reduce moisture build-up.
Yes — wipe down more frequently to remove steam or grease. Use moisture-resistant options, and keep windows open or use extractor fans where possible.
Yes, but only certain styles and materials can be refinished. If you’re considering a refresh, let us know and we’ll advise the best method.
Warranty and Support
We offer ongoing advice, support for minor adjustments, and quick response to any issues that pop up. Our team is always just a phone call or email away.
Our warranty covers defects in materials and workmanship but not general wear and tear or damage from improper use. We’ll always clarify what’s covered for your specific order.
Using harsh chemicals, incorrect installation by non-approved fitters, or forceful handling can void the warranty. We’ll provide clear care instructions to help you keep everything in top shape.
Just contact us with your order details and photos of the issue. We’ll assess it promptly and arrange a repair, replacement, or fix depending on the situation.
Not formally yet, but we’re exploring it! In the meantime, we’re always happy to do a one-off check or refresh if you feel your shutters or blinds need a little TLC.
Call us on 01702 244698 or email hello@fabshuttersandblinds.co.uk and we’ll book you in. We’ll confirm pricing and availability right away.
Extra Care & Safety
Yes — we fit all blinds with child-safety features by default. Avoid loose cords or leaving control chains within reach. For maintenance, always supervise and keep little hands away from moving parts.
Definitely. Kitchens and bathrooms need more frequent, moisture-aware cleaning. High-traffic rooms might benefit from tougher finishes or easy-clean surfaces. We always tailor advice during your consultation.
